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Position - EXECUTIVE ( CUSTOMER SERVICE SUPPORT )

Responsibilities

  • Full focus in supporting Enterprise Business Account Managers on all operation related matters
  • Liaise directly with Person-in-charge (PIC) on all operation related issues
  • Follow through all pending customer related cases until closure, ensure operation efficiency & according to Service Level Agreement
  • Manage complex processes for mobile and fixed line services application & registration procedures for Maxis’ corporate customers
  • Analyze customer’s transaction and present the service review report to key account clients
  • Accompany Enterprise Business Account Manager during off-site meetings with Key Account Clients and prepare the required data & information for presentation purposes
  • Manage & participate Road Shows & product promotion
  • Proactively solicit customers’ input and understand customers’ needs
  • Come up with Process Improvement Plan


Requirements
  • Degree holder with at least 2 years of experience in banking particularly corporate customer division or operation
  • Pleasant personality with passion to go the extra mile in servicing customers
  • Ablity to work independently with very minimal supervision & resourceful
  • Good communication and interpersonal skills
  • Knowledgable on telecommunication devices & exposure on billing systems such as Kenan and CMSS would be an added advantage
  • A strong team player & able to work cross functionally within Enterprise Business Division or other departments
  • Very analytical, articulate & a fast learner
  • Understand well with operation processes and procedures


Interested candidates are encouraged to send an application online.

Only shortlisted candidates will be notified.

deadline 11 March 2009

maxis career