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position - Head of Broadband Operations

Responsibilities

  • Has the primary responsibility of ensuring that business operations are efficient and effective, through proper management of resources and distribution of offerings and services to deliver distinctive customer experience.
  • To ensure continuous analysis of systems and processes and focus on effectively planning, scheduling, and proper control of the business.
  • To develop systems and processes which are aligned with market opportunity - such as customer registration and fulfillment, etc
  • To provide operation support to all sales channel (centers and dealers).
  • To do audit management and ensure all process complies with company policies.
  • To take care of broadband fault management.


Requirements
  • Bachelor degree in Engineering, Science, IT, or Business disciplines with at least 10 years of experience, preferably in a similar environment.
  • Must have an understanding of current fulfillment process and knowledge of KENAN configuration and billing system is required.
  • Must have vendor and contract management knowledge, contract terms negotiation, compile and verify end to end contract Scope of Work.
  • Must have knowledge of the broadband business strategy and operations coupled with deep focus on customer service and processes effectiveness.
  • Must have the ability to work in a cross functional team environment combined with people management and project management skills to ensure the smooth operations on the product.
  • Must have good people and interpersonal skills, with focus on coaching, teamwork and building a high performance culture in the team.


Interested candidates are encouraged to send an application online.

Only shortlisted candidates will be notified.

deadline 5 March 2009

maxis career